I have the Nikon 2.8/f 70-200mm lens and I love it. However, in the past year or so I’ve been having problems with it. The autofocusing mechanism wasn’t working correctly. It worked sometimes but then it wouldn’t–and as you can suspect, it always quit working at the absolute worst time!
The problem was when trying to focus on an object that was near infinity. I found myself using the override focusing ring way too often. In fact, it felt almost like I was using a manual focusing lens. This was okay for some subjects, but elk, deer, and baseball players were often out of focus. I was not a happy photographer!
Part of my dilemma was when to send out the lens for repair. It was under warranty, but I need this lens most of the year. Sports, wedding, nature photography and photo trips all require the ability to have my favorite lens within reach or on my camera body. I finally decided to send it out after my trip to the mountains over the New Year holiday.
The process was very simple. I first consulted the Nikon website to read all the directions and made sure to follow the directions. I sent it out, insuring the package and waited. I was told by others that it could often take well over six weeks to get a repaired lens back. This worried me but I bit the bullet and sent the lens out. Happily, I could see the progress Nikon was making with my lens online. This was very helpful and kept my fears at bay. I could see that my lens arrived to their facility in New York. Then it was being examined. Once the problem was located, I was informed that they were waiting for parts. Finally, it was in for the actual repair and then it was it shipped back to me. The whole process took less than a month.
Now the lens works beautifully. I cannot wait to try it out at a baseball game, but there’s still too much snow on the ground for that to be a possibility right now. So I am hoping to get the mountains soon so I can put the repaired lens through the paces with the elk.
All-in-all, I am very pleased with the repair service Nikon provided me. I was not happy that the lens needed repair, but in the end, it was handled well and quickly. Nikon definitely stands behind their product and now I have a well-functioning lens back on my camera again.